Escape Travel FAQs

What is the Escape Travel Money Prepaid Mastercard®?

The Escape Travel Card offers many of the same features as a debit or credit card, but you can only spend the money that you have loaded onto it. This makes it a convenient alternative to carrying cash abroad, reduces the risk of your bank details being stolen and can be a more cost effective solution than debit or credit cards.

What are the top features?

There are many features of the Escape Travel Card; there are no fees for purchasing in store, online or abroad, the card is accepted in millions of locations and millions of ATMs worldwide, you can quickly lock and unlock your card for security purposes, you can manage your account online and add a companion card to share money with a family member or friend.

Add an an additional card to enable you to share money and provide added security.

Is it a credit card?

The Escape Travel Card is accepted anywhere you see the Mastercard Acceptance Mark, but it is not a credit card. You can only spend what you load onto the card.

How do I purchase an Escape Travel Card?

The Escape Travel Card is FREE. However, we do require an intial minimum load of £100.

You need to be 18 years old or over and a UK resident. You may also need to provide two forms of ID (one proof of identity and one proof of address) if we are unable to confirm your identity electronically.

Will I be credit checked?

We do not perform any kind of credit check. We are however required to complete an identity check to match your name to your address. There will be no imprint left on your credit score as a result of ordering an Escape Travel Card.

What if I fail the ID check?

If you fail the identity checks, you will be asked to provide additional documentation to verify your identity.  You will be advised when you receive your welcome email.

Do I need a bank account?

You don’t need a bank account. You can top up via BACS and if you have passed the electronic identity checks you can also top up via debit and credit cards if you wish. If you have no access to a bank account you can top up with cash in various Post Office (£1 fee applies) and PayPoint (3% fee applies) outlets.

If you purchased your Escape Travel Card through a travel agent you can also top up your card in the store you purchased it from.

Can I have an Escape Travel Card if I have bad credit?

Yes, many people who have poor credit make use of the Escape Travel Card as a convenient way of taking money abroad as there is no credit check.

How long will it take for my Escape Travel Card to arrive?

Your Escape Travel Card should arrive within 7-10 working days. If you haven’t received your Escape Travel Card, please call our Customer Service Team on 020 3503 0292.  Alternatively, we offer instant issue cards from one of the agents listed on our website.

My Escape Travel Card has arrived, what do I do next?

Your Escape Travel Card should arrive with instructions on how to activate it and retrieve your PIN.

How do I retrieve my PIN?

You can retrieve your PIN online or by telephone

Online:

  • Log in online at escapetravelcard.com and follow the instructions below:
  • Click on GET PIN on the homepage or choose the card account you wish to retrieve your PIN for and click GET PIN
  • Enter your password and click GET PIN, your PIN will then be displayed
  • Please memorise your PIN for future use

Telephone:

Call 020 707 4902. Follow the instructions, entering the required information using your telephone keypad when prompted. Your PIN will be read out to you over the telephone. Remember to memorise your PIN for future use. You can change your PIN at most ATMs, simply following the instructions on screen.

Where can I use the Escape Travel Card?

You can use your Escape Travel Card anywhere you see the Mastercard Acceptance Mark, currently millions of locations and ATMs worldwide. This includes in store and online purchases both at home and abroad.

How do I transfer money between cards?

If you have an additional card, simply text MOVE £££ FROM XXXX TO XXXX to 80777 (Texts charged at standard network rate).

“£££” represents the amount you wish to transfer in pounds sterling. “XXXX” represents the last four digits of the card you wish to transfer from, and “XXXX” represents the last four digits of the card you want to transfer to.

What is dynamic currency conversion?

When overseas, goods, services and ATM withdrawals are usually given in the local currency. You may be offered the choice to pay in pounds sterling instead. The local shop or ATM is performing the currency conversion for you and giving you its own foreign exchange rate. This is called Dynamic Currency Conversion. You should always decline this option and choose to pay in the local currency, as often our FX rate will be considerably better than that offered by the overseas merchant or ATM.

Can I withdraw cash from an ATM?

It’s possible to withdraw cash at millions of ATMs worldwide, wherever you see the Mastercard Acceptance Mark.

When you use your Prepaid Card at an ATM in the UK or abroad, you may be subject to applicable fees, surcharge rules and regulations of the relevant ATM operator. You should be advised before you confirm the transaction.

Can I use my card to book hotels and car hire?

It is possible, but may create a “shadow balance” on your card until the bill is settled (and for up to 4 days afterwards). This is because hotels and car hire companies take a pre-authorisation for more than the value of the price of the car hire or hotel room. This is to cover damages etc. Whilst this shadow balance is on the card, you won’t be able to access the funds. For example, if the car hire is £300, the car hire company may block off £500. Once you have settled the £300 bill, you won’t be able to use the £200 remaining until the shadow balance has been removed from the card, this is usually within 24 hours but sometimes can take up to 4 days. This is the same for all prepaid cards.

Can I pay for petrol at the pump with my Escape Travel Card?

The Escape Travel Card is not accepted at “Pay at Pump” petrol stations. This is because the terminals are “offline” and cannot check the balance of the card in real time. This is the same for all prepaid cards.

Can I pay for toll charges with my Escape Travel Card?

The Escape Travel Card is not accepted at road toll terminals. This is because the terminals are “offline” and cannot check the balance of the card in real time. This is the same for all prepaid cards.

How do I load and top up my Escape Travel Card?

There are a number of ways to load and top up:

Debit/Credit Card – loading and topping up via debit card is FREE. Topping up using a credit card is subject to a 3% charge. Simply login and select the ‘Top Up’ tab.

Bank Transfer (BACS) – you can load and top up your Escape Travel Card for FREE by transferring funds from any bank account. Via your existing bank account (in store, online or over the phone), simply use the following details to transfer funds to your Escape Travel Card:

Sort Code: 62-31-31

Account Number: 36310063

Payment Reference: The 9 digit eccount number found on the bottom left hand corner of your card

Post Office – load and top up with cash at over 11,500 Post Office branches nationwide. Simply hand your Escape Travel Card to the cashier along with the money you wish to load and they will provide you with a receipt. Loading charge of £1 applies.

PayPoint – load and top up instantly at over 28,000 PayPoint locations throughout the UK. Simply hand your Escape Travel Card and the cash you wish to load to the assistant who will swipe your card and provide you with a receipt. Load charge of 3% applies.

In Store

If you obtained your Escape Travel Card in store you can return it to your travel agent to top up in store.

How long will it take for my top up to be applied to my account?

Debit/Credit Cards  – Within 24 hours
BACS Transfer –  Within 3 working days
Post Office – Within 4 working days
PayPoint – Available Instantly
In Store – 1 working day

How do I check my balance?

To check your balance either by logging in to your online account, by telephone or by text.

Telephone
Call 020 3503 0292 and select option 1

Text
Text BAL followed by the last four digits of your card number to 80777 (Texts charged at standard network rate).

What is an additional card?

An additional card is a second card linked to the same account. This gives you the option to share money between cards, with a family member or friend, for example. Alternatively, you can keep your additional card in the safe in case you lose or have your main card stolen.

An additional card costs £2.50 and can be purchased online or by calling our customer services team on 020 3503 0292.

 

How secure is my card?

All Escape Travel Card offline transactions are secured by Chip and PIN and all online transactions use Mastercard Secure.

How do I report my Escape Travel Card lost or stolen?

Escape Travel Cards offer the convenience of reporting cards lost or stolen by text, simply text “LOST” or “STOLEN” and the last 4 digits of your card number to 80777 (texts charged at standard network rate).

Alternatively, you can call our dedicated customer service team on 020 3503 0292.

If you have misplaced your card, you can temporarily lock the card using your mobile phone by texting “LOCK” and the last four digits of your card number to 80777 (texts charged at standard network rate). This enables you to unlock the card again if you find it without having to report the card lost or stolen. Simply text “UNLOCK” and the last four digits of your card to 80777 and you can continue to use the card as normal.

How long does it take to replace a lost or stolen card?

A replacement Escape Travel Card will be posted to your home address within 5 working days.

What should I do if I suspect fraudulent activity?

You can lock your card quickly and easily using by telephone or text.

Text: Simply text “LOCK” and the last 4 digits of your card number to 80777

(Texts charged at standard network rate).

Telephone: Call our dedicated Customer Service Team on 020 3503 0292.

Your card will be locked from spending instantly until you unlock it. Any money spent fraudulently on your card will be refunded without delay.

To unlock your card simply text “UNLOCK” followed by the last four digits of your card number to 80777 (texts charged at standard network rate) or call customer services on 020 3503 0292.

How do I change my PIN?

You are able to change your PIN at any ATM that offers the facility. Simply insert your card and follow the onscreen instructions.

How do I contact Customer Services?

The Customer Services team can be contacted on 020 3503 0292. Lines are open 9am-6pm, Monday to Friday.

We have a dedicated lost and stolen line – please call 020 7101 6599 . Lines are open 24 hours a day, 7 days a week.

How long is my Escape Travel card valid for?

Your Escape Travel Card is valid for up to 3 years.