Using your Card
Simply load your travel card with sterling, use your card in any country and the currency conversion will take place at the time of the transaction. This is done automatically for you.
You can check your exchange rates online and they are benchmarked to be competitive with purchasing cash from the main high street retailers.
With Your Escape Travel Card, you can withdraw cash from millions of ATMs worldwide.
Remember, you also receive FREE* overseas ATM withdrawals over £100.
The Escape Travel Card is a convenient alternative to carrying cash. You can use your card to make purchases online, over the phone or in store for FREE.
*Although we will not make a charge, when you use your Prepaid Card at an ATM in the UK, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM operator, or other financial institution or association. You should be advised before you confirm the transaction.
If you are asked what currency you would like to pay in, always choose the local currency to avoid incurring any additional charges.
To provide additional security you have the ability to text to temporarily lock/unlock your card(s). For example, if you are going for a swim and leaving your card in your bag, you can lock it so that it can’t be used if your bag is stolen.
To lock your card via text, text: LOCK XXXX to 80777
To unlock your card via text, text: UNLOCK XXXX to 80777
To report your card lost or stolen text:
Alternatively, you can call our dedicated customer service team on 020 3503 0292.
XXXX represents the last 4 digits of your card number.
If the worst should happen and your Escape Travel Card is lost or stolen whilst you are overseas, we can arrange for funds to be sent to a Moneygram outlet near you so you can be assured you will never be stranded with no access to your money.
Managing your money whilst on holiday couldn’t be easier. The Escape Travel Card offers a range of ways to help you manage your money:
Register your mobile number with us to use the text services detailed below. Text the words from the list below to 80777:
A companion card is a second card on your account, similar to an additional cardholder on a credit card account except that you can control the spend and share between the cards.
Having a companion card allows you to share money seamlessly and quickly between your main card and your companion card allowing others in your travelling party to use your travel money account or it can provide additional security by keeping a spare card in the safe.
If you’re already an Escape Travel Card customer and want to add a companion card to your account simply click here
Please note that you can only add a companion card if you have passed all the identity checks. To find out more about upgrading your card free of charge please click here.