Using your Card
Simply load your Escape Travel Money Prepaid Mastercard® Card with sterling, use your card in any country and the currency conversion will take place at the time of the transaction. This is done automatically for you.
Spending
Competitive foreign exchange prices
You can check your exchange rates online and they are benchmarked to be competitive with purchasing cash from the main high street retailers.
Withdraw Cash
With Your Escape Travel Card, you can withdraw cash from millions of ATMs worldwide.
Remember, you also receive FREE* overseas ATM withdrawals over £100.
In Store and Online
The Escape Travel Card is a convenient alternative to carrying cash. You can use your card to make purchases online, over the phone or in store for FREE.
*Although we will not make a charge, when you use your Prepaid Card at an ATM in the UK, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM operator, or other financial institution or association. You should be advised before you confirm the transaction.
If you are asked what currency you would like to pay in, always choose the local currency to avoid incurring any additional charges.
Security
Lock/Unlock Your Card(s)
To provide additional security you have the ability to text to temporarily lock/unlock your card(s). For example, if you are going for a swim and leaving your card in your bag, you can lock it so that it can’t be used if your bag is stolen.
To lock your card via text, text: LOCK XXXX to 80777
To unlock your card via text, text: UNLOCK XXXX to 80777
To report your card lost or stolen text:
LOST XXXX
STOLEN XXXX
Alternatively, you can call our dedicated customer service team on 020 3503 0292.
XXXX represents the last 4 digits of your card number.
Moneygram
If the worst should happen and your Escape Travel Card is lost or stolen whilst you are overseas, we can arrange for funds to be sent to a Moneygram outlet near you so you can be assured you will never be stranded with no access to your money.
Manage your account
Managing your money whilst on holiday couldn’t be easier. The Escape Travel Card offers a range of ways to help you manage your money:
Register your mobile number with us to use the text services detailed below. Text the words from the list below to 80777:
- BAL – total balance
- BAL XXXX – Check card balance
- BAL ECC – Check eccount balance
- MOVE £££ from XXXX to XXXX – Move Money from Card to Card
- MOVE £££ from ECC to XXXX – Move Money from eccount to Card
- MOVE £££ from XXXX to ECC – Move Money from Card to eccount
- £££ indicates the money value and XXXX indicates the last 4 digits of the 16 digit Card number.
You can also get access to an online account management service where you can manage your travel money at home and abroad 24 hours a day:
- View your balance
- View your statement
- Temporarily lock/unlock your card
- Top up by debit card
- Move funds
- Get PIN
- Update personal details
- Additional card request
- Report a card lost/stolen
Add an Additional Card
Having an additional card on your account is similar to a second cardholder on a credit card account except that you can control the spend and share between the cards.
Having an additional card allows you to share money seamlessly and quickly between your main card and your additional card allowing others in your travelling party to use your travel money account or it can provide additional security by keeping a spare card in the safe.